Our house has been a whirlwind of excitement for the last 10 days or so. The first weekend of the month, we adopted a second dog from an excellent shelter here in our city. Just about 3 years ago, when my then elderly baby, lab-dachshund mix finally passed away at 14yo, I lasted in a …
Month: February 2022
Does the “Root Cause” Even Matter?
I've been working on data processing and software for most of my career. One of my best skills in my job is finding the root cause of client-reported data errors in our products. This means that even after a ticket has been created by client support and bounced around to multiple people in my department …